Privacy Policy

1. Introduction

Welcome to RE-VEDA. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we handle your personal data when you visit our platform and tell you about your privacy rights.

RE-VEDA is a B2B platform exclusively for registered doctors and chemists. We collect and process data to verify your professional credentials and provide you with our services.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: Full name, professional title, registration numbers (Medical Council Registration, Drug License Number, GST Number)
• Contact Data: Phone number, email address, business address
• Professional Data: Uploaded certificates, licenses, and verification documents
• Transaction Data: Orders, payment details, purchase history
• Technical Data: IP address, browser type, device information, usage data
• Marketing Data: Your preferences for receiving marketing communications

3. How We Use Your Information

We use your personal data for the following purposes:

• To verify your professional credentials and approve registration
• To process and fulfill your orders
• To communicate with you about orders, updates, and support
• To provide customer service and technical support
• To send invoices and payment confirmations
• To improve our platform and user experience
• To comply with legal and regulatory requirements
• To send promotional offers (only with your consent)

4. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

Your professional documents are stored in encrypted format and accessed only by authorized personnel for verification purposes. Payment information is processed through secure payment gateways (Razorpay) and we do not store complete card details.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Professional verification documents are retained for the duration of your active account and for 7 years thereafter as required by applicable laws. Transaction records are maintained as per GST and tax regulations (typically 7 years).

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Right to access your personal data
• Right to correct inaccurate data
• Right to request deletion of your data
• Right to object to processing of your data
• Right to request restriction of processing
• Right to data portability
• Right to withdraw consent

To exercise any of these rights, please contact us at privacy@reveda.com or through the Contact Us page.

7. Third-Party Services

We use the following third-party services that may collect your data:

• Firebase: Authentication and database services
• Razorpay: Payment processing
• Shiprocket: Order fulfillment and shipping
• WhatsApp Business API: Order notifications and customer support
• SMS Gateway: OTP and order updates

These services have their own privacy policies and we encourage you to read them. We ensure that all third-party services comply with applicable data protection regulations.

8. Cookies

Our platform uses cookies and similar tracking technologies to improve your experience. We use essential cookies for authentication and cart functionality, and analytical cookies to understand how you use our platform.

You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

We encourage you to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

• Email: privacy@reveda.com
• Phone: +91 XXXXX XXXXX
• Address: 123 Ayurveda Complex, Mumbai, Maharashtra 400001

For general inquiries, you can also reach us through our Contact Us page.